The agency ESRB (Entertainment Software Rating Board) viz. responsible for rating games added a new sub-labelling ‘in-game purchases- including randomized items’. This should disclose in-game loot boxes purchased with real money or virtual currency purchased with real-world money containing randomized rewards.
The sub-labelling will be mentioned below the actual rating of the game.
Specific labelling for purchasable lootboxes
The ‘In-game Purchases’ label was added on February 27, 2018. However, the sub-labelling was vague as it applied to all in-game purchases. It needed to differentiate game passes and subscriptions from purchasable loot boxes. Another reason to add ‘including randomized items’ could be because while ‘Loot Boxes’ is a term used commonly, it applied for anything which provided randomized items in exchange real-world money or equivalent. Many did provide an argument that ‘in-game purchases (randomized items)’ should just be called ‘Gambling’.
Parent’s concern and government intervention prompted the change
Many countries deemed purchasable loot boxes systems as gambling. Parents are concerned as it encouraged underage kids (and adults) develop an addiction to spending money to ‘win’ items. The ESRB said:
“According to research, parents are far more concerned about their child’s ability to spend real money in games than the fact that those in-game purchases may be randomized. This data helped to inform the introduction of the In-Game Purchases Interactive Element. That being said, since adding the In-Game Purchases notice to ratings assigned to physical games many game consumers and enthusiasts (not necessarily parents) have reached out to us asking the ESRB to include additional information to identify games that include randomized purchases. The In-Game Purchases (Includes Random Items) Interactive Element was developed in response to those requests.”
Game developers need to update its multiplayer game’s ESRB ratings
Due to the lifespan of popular multiplayer games with digital goods, it should be updated with the current ESRB label. Unfortunately, this is not practised by any developers even with the 2018 update. The same will be seen even with the 2020 update.
Overwatch is a good example as it is available in multiple platforms and also provide purchasable loot boxes. The PC and console version was released on the 24th May 2016 while it was available on the Nintendo Switch on October 15th 2019. As seen in ESRB’s website, an older multiplayer title with the same content that’s launched on a newer platform followed the 2018 guidelines. Such loophole defeats its intended purpose as popular games with such micro-transactions operate for many years. Developers keep adding new premium items in lootboxes to attract newer buyers or retain older customers. Therefore, sealing this exploit makes it stronger. This can be immediately implemented for digitally downloadable games.
Last year, major game publishers Nintendo, Sony and Microsoft have committed to disclose the odds of receiving a particular item per loot box or equivalent within the year 2020. Other developers have made the same commitment. With the addition of the new ESRB sub-label, users can be well aware of what is expected within in-game purchases.