After facing a lot of heat from PC gamers due to multiple performance and graphic issues, WB Games to suspend its sales of the Batman:Arkham Knight PC version from Steam while they work on fixing the issues.
The latest development was due to multiple complaints from both AMD and Nvidia discrete GPU PC users who said that even with the best of hardware, they are getting an unrealistically low performance and noticed memory leak issues. When negative Steam user reviews starting flowing at an uncontrollable pace, WB and Rocksteady games decided to lock the review section. This is one of the best case scenarios for Steam refund as many unsatisfied users decided to get their money back.
WB Games’ Community admin Yorick posted the following message:
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
As of now, there is not tentative schedule as to when they will resume PC sales. Whether the existing users will require to update or make a clean installation from Steam remains to be seen.